These two videos, which were developed by the Office for Dispute Resolution http://odr-pa.org/ in Pennsylvania, feature Dixie Trinen and Suzanne McDougall. The first video shows an example of two people having a difficult conversation using poor communication skills. The second video shows how the same conversation can be conducted in a way that leads to significantly enhanced communication (both require Adobe Flash player, a free download). We recommend that you view the "Listening" video and "Understanding Positions & Interests" video in our "Working Together" suite of resources before viewing "A Tale of Two Conversations."
If you are interested in more in-depth study of the effective communication skills shown in the second video below, please check out our "A Tale of Two Conversations Study Guide."
Click to begin a short video demonstrating poor communication skills.
(This video is 5:51.)
The transcript of the video is available in PDF format here.
Click to begin a short video demonstrating good communication skills.
(This video is 8:51.)
The transcript of this video is available in PDF format here.
NOTE: If you cannot see the Flash player controls or the viewable area seems clipped, please make sure your screen resolution is set to at least 1024 x 768.