CADRE Resources
Collaborative Problem Solving and Dispute Resolution in Special Education: Training Manual Table of Contents
This manual is designed as an educational tool for understanding and resolving conflict. It offers state-of-the-art thinking in dispute resolution applied to special education situations. Written in an easy-to-understand, illustrated and jargon-free format, it is designed both for stand-alone reading and to be used as part of workshop groups.
Contact the authors Rod Windle or
Suzanne Warren at rwindle@alameda.k12.ca.us
or call them at 541-308-6030.
The authors would like to acknowledge Dr. Pat Evenson-Brady,
Assistant Superintendent for Hood River Schools, for her
continuous support of this project, and Jim
Melamed, J.D., whose gentle suggestions were pivotal in shaping
this manual's final form.
TABLE OF CONTENTS
SECTION 1: Special Education and The Law
A Brief Introduction to the World of Special Education
Why Special Education Law is Complex
Special Education, Trust, and Good Agreements
Why Conflict is Unpleasant for Us
Beginning to Look at Conflict in a New Way
Looking More Closely at Conflict: Avoiding Fear
Data
Relationship
Values
Resources
History
Structural
Psychological
The Three Most Common Responses to Conflict
Expanding Our Competence in Problem Solving
SECTION 3: Preparation for Problem Solving
Being in the Flow; Being Centered
Training for a Flowing and Centered Response
A Mental Portrait of Effective Problem Solvers
The Misogi Breathing Technique
Dealing With Difficult People: The Spongehead Technique
Seeing The Big Picture: The Soft Eyes Technique
SECTION 4: Communication Skills
The Three Components of Communication
Verbal Messages
Nonverbal Messages
Paraverbal Messages
The Importance of Consistency
Listening
Giving Full Physical Attention to the Speaker
Being Aware of the Speaker’s Nonverbal Messages
Paying Attention to the Words and Feelings
Reflective Listening Skills
Additional Verbal Communication Tools
Barriers to Effective Communication
Verbal Communication Barriers
Nonverbal Communication Barriers
SECTION 5: Collaborative Problem Solving: Steps in the Process
Collaborative Problem Solving vs. Being Positional
Figure Out Your Interests
Figure Out Their Interests
Consider Some Options
What’s a Fair Standard?
Keep An Open Mind
Steps in the Collaborative Process
Finding the Common Ground of Shared Interests
Look for Powerful Interests
Evaluate Options and Reach Agreement
SECTION 6: Strategies for Success in Dispute Resolution: Coping
with Common Problems
The Secret of Always Knowing What to do Next
The Principle of Force Seeks Force
Winning by Joining
Psychological Effects of Joining
Joining Strategies
Refocus the Discussion or Reframe the Issues
Appropriate Summarizing
Normalization
Generate An Hypothesis to Explore
Move the Discussion From the Past to the Future
Perform a Relevancy Check
Deal With Their Emotional Baggage
Teflon Technique
Empathy/Normalization
Relevancy check
Stop and Process
Educate and Be the Angel of Reality
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