Contact Us · About CADRE · Privacy
--

The National Center on Dispute Resolution in Special Education

"Encouraging the use of mediation and other collaborative strategies to resolve disagreements about special
education and early intervention programs."

CADRE Resources


No policy guidance logo
This document does not offer formal policy guidance from the Office of Special Education Programs at the United States Department of Education.

Share CADRE
This site is funded by:
Ideas that Work, U.S. Office of Special Education Programs
TA&D Network
This web site complies with section 508

Process Definition

-- -- -- -- -- --
Early Dispute Assistance     
       Telephone Intermediary
This process involves intervening with parents and schools by telephone as soon as a request for assistance has been made. The inquiry by the parent is viewed as an opportunity for the office to help clarify the problem, identify informal ways of addressing the matter, and proceed with resolving the situation when appropriate. In some states, this is a function of the department’s intake procedures; in other states, it is a more formal process where callers who articulate a concern or problem are referred.