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The National Center on Dispute Resolution in Special Education

"Encouraging the use of mediation and other collaborative strategies to resolve disagreements about special
education and early intervention programs."


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This document does not offer formal policy guidance from the Office of Special Education Programs at the United States Department of Education.

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Barriers to Every Day Communication

by Nancy J. Foster, J.D.

One of the most common complaints from clients entering mediation is that they cannot communicate with each other. All of us have experienced, at one time or another, the frustration of feeling misunderstood and being unable to make ourselves understood by another person.

Barriers to Every Day Communication.pdf
Barriers to Every Day Communication.pdf

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