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The National Center on Dispute Resolution in Special Education

"Encouraging the use of mediation and other collaborative strategies to resolve disagreements about special
education and early intervention programs."

A CADRE Webinar: The Impact of the Apology on Communication and Negotiation

On November 14, 2012, CADRE hosted a webinar with guest presenter Nina Meierding: The Impact of the Apology on Communication and Negotiation. This webinar explored the many types of apologies (including full, partial, rapport, ritual, and transactional) as well as the effect of timing, delivery, emotionality and sincerity. We focused on how different cultures view forgiveness and saving face and the impact of these beliefs on both giving and receiving apologies. With a more complete understanding of the intricacies of an apology we can learn how to seek a greater level of resolution and closure in our communications and negotiation with others by giving and receiving apologies in a way that is more mindful and aware.

View the recording (If you don't have Adobe Flash, you may need to download it in order to view the recording. Download Adobe FlashView a captioned version of the recording.

A copy of the presentation and transcipt are also available at the bottom of this page.

Visit the Webinar Index for past CADRE webinars

About the Presenter: Nina Meierding has assisted in the resolution of thousands of disputes and has conducted training throughout the world, including Canada, Sweden, Ireland, England, Scotland, the Netherlands, and India. She has consulted and trained many groups - including court systems, corporations, medical agencies, governmental agencies, small and large business entities, and individuals in the areas of conflict resolution, cross cultural issues, management skills, and negotiation skills.

Nina is an Adjunct Professor at Pepperdine University School of Law in Malibu, California (courses in Negotiation, Domestic Relations Dispute Resolution, Advanced Mediation, and Cross Cultural Issues in Dispute Resolution), in both Southern Methodist University's Dispute Resolution program in Dallas, Texas (courses in Gender and Culture, Mediation, Advanced Negotiation, Advanced Family Mediation, Divorce Mediation) as well as SMU's Counseling program (Counseling Diverse Communities), and at Lipscomb University in Nashville, Tennessee (Cross Cultural Issues in Dispute Resolution). She has also been an instructor at the National Judicial College in Reno, Nevada and the California Judicial College, and has been a plenary speaker and presented workshops at judicial and state bar conferences.

She is a Past President of the Academy of Family Mediators, has served on the Executive Committee and Board of Directors of the Association for Conflict Resolution, and has also served on the boards of the Southern California Mediation Association, the Ventura County Bar Association, and the California Dispute Resolution Institute. She was awarded the Peacemaker Award in 1992 by the Southern California Mediation Association for her outstanding work in the conflict resolution field. In 2005 she was awarded the John Haynes Distinguished Mediator Award which is an international award given annually by the Association for Conflict Resolution.

Nina has a strong background in the field of special education. She has a Masters in Special Education, worked as a special education teacher, became a lawyer and was an advocate for parents and students, transitioned to mediation and was a mediator in special education disputes for the State of California, and is now the mediation partner for the Wisconsin Special Education Mediation System (WSEMS).

You can contact Nina at:
Negotiation and Mediation Training Services
16412 Agate Point Rd NE

Bainbridge Island, WA 98110
Phone: 206 780-8487

Please note: If interested, you may email and we will update you on upcoming CADRE webinars and provide you with an opportunity to give us feedback.


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